Key Responsibilities

• Provide technical support for cloud platform products, including usage consultation, configuration guidance, issue resolution, and daily maintenance.

• Monitor and inspect cloud platform systems to identify potential operational risks and ensure system stability.

• Troubleshoot and coordinate resources to quickly identify and resolve production incidents and restore normal platform operations.

• Perform regular cloud platform and resource health checks, including monitoring key capacity indicators and identifying potential risks in advance.

• Manage monitoring alerts by analyzing alert information, classifying issues, and following incident and problem management procedures.

• Implement cloud platform configuration changes, software updates, patches, and other approved changes in accordance with change management procedures.

• Perform regular backup checks and verify the effectiveness of backup tasks.

• Collect customer requirements and feedback based on project operations and provide appropriate follow-up.

• Maintain and regularly update O&M manuals, including incident, problem, fault-handling procedures, and emergency response plans.

• Prepare and provide regular O&M service reports covering platform operations, risks, and recommended optimization areas.

• Support cloud platform business testing and go-live activities.

• Cooperate with the customer in preparing and implementing cloud platform change plans.

• Communicate with development, product, and cloud service provider teams to facilitate issue resolution and effective use of the cloud platform.

Qualifications

Education & Experience

• Diploma, Bachelor's degree, or above in Computer Science, Software Engineering, Network Engineering, Information Security, or a related field.

• At least 3 years of cloud operations and maintenance experience.

• Experience in cloud platform operations and maintenance is preferred.

• Familiarity with enterprise-level IT operations and maintenance processes and standards.

• Must be able to pass an interview conducted by the Alibaba Cloud vendor O&M manager, or hold an applicable O&M L3 certification.

• Must be able to communicate proficiently in English.

• Must hold a valid work visa.

Technical Skills

• Experience operating and configuring Alibaba Cloud core products such as:

  • ECS

  • RDS

  • SLB

  • Redis

  • OSS

• Knowledge of cloud resource monitoring, scaling, troubleshooting, and cost optimization.

• Strong knowledge of Linux systems, particularly CentOS/Ubuntu.

• Familiarity with Shell scripting.

• Experience with Docker container technology.

• Understanding of Kubernetes (K8s) architecture and principles, with the ability to perform cluster deployment, monitoring, troubleshooting, and resource scheduling optimization.

• Familiarity with monitoring and logging tools such as:

  • Prometheus

  • Grafana

  • Zabbix

  • ELK

• Knowledge of cloud platform security configuration, including security groups, firewalls, and vulnerability scanning.

• Understanding of data backup and disaster recovery strategies.

• Understanding of TCP/IP, VLAN, OSPF, and related networking technologies.

• Familiarity with the daily maintenance of technologies/products such as Nginx and MySQL.

Preferred Qualifications

• Cloud vendor certifications are preferred, including:

  • Alibaba Cloud ACP/ACE

  • Kubernetes CKA/CKAD

  • AWS SAA

  • TCE

  • Other recognized cloud platform certifications

• Experience in cloud development or O&M projects for well-known enterprises is preferred.